What's new

The most recent changes, newest first.

October 2026

• Zaras Circle: a business can invite other businesses from Settings → Zaras Circle and earn credit on its Zaras bill after an invited business makes two monthly payments. The invited business gets its second month free, and that free month does not count as a payment. The Zaras app gets a share screen with the link and code. The terms are at app.zaras.ai/circle/terms, and anyone invited can opt out with one click.
• Zaras now starts every business with a 14-day free trial of every feature, with no card, and then a monthly plan: Zaras Solo, Crew or Company, chosen on the web under Settings → Billing. See How the trial works and What Zaras costs.
• Import data in Settings → Data import brings your customers, price book, tax rates, jobs, estimates, invoices and payments into Zaras from the files other apps export (Jobber, Housecall Pro, ServiceTitan, QuickBooks and more), from a spreadsheet, or from PDFs and photos of invoices. A new workspace first asks How would you like to get started?, with Import existing data or Add data as I go, and Home's Bring in your existing data row has Choose how to start. Pick your app, Spreadsheet, PDFs or photos or Other app, add the files, and check Review your data; nothing is added until you press Import. Every import stays under Import history, where View details shows Remove imported data… until its deadline. An import that stops offers Continue import or Stop import, and Home shows Continue your import or Import paused until it is done. On the web, CSV and Excel files now go through the same importer; the Zaras app keeps its CSV import.
• Tapping a Zaras ad now opens a sign-up page with the form on the first screen, at app.zaras.ai/start (in Spanish, app.zaras.ai/es/start). It creates the same account as Sign up on the web, and Learn more at zaras.ai goes to the website for anyone who wants to read more first. Signed in already, the page opens Home.
• On my way is clearer, on the web and in the Zaras app. Each arrival choice shows the time you will get there, Other time lets you pick one, and one line says whether you will arrive within, before or after the customer's arrival window. When you will be late the email can add "Sorry we're running late." (Say sorry for running late), and when you will be early it can say you are a little ahead of their window (Mention you're early). Both start on. The email names the people assigned to the visit, and Who's going lets you tick anyone on your team who is going, so it can say "Dev and Tess from … are on the way". The sheet shows the sentence the customer will read and sends with Send email. On my way is now email only: the option to text from your phone is gone for now.
• Customer notifications has a new layout, on the web and in the Zaras app. Each email is one row that says when it goes out, such as 2 and 5 days after sending or Day before · 5:00 PM, with its switch beside it. A review request that still needs your review link shows Needs setup instead. Open a row to change it: its switch, When to send with the choices for that email, its Send time, and Preview and edit email. One Reminder send time card at the top sets the hour for estimate reminders, invoice reminders and review requests together. On the web and on an iPad the list and the open email sit side by side. On a phone the row opens its own screen, and Email templates is the last row.
• Customer notifications is easier to read and to change, on the web and in the Zaras app. Emails are grouped by when they go out. They send on their own, except On my way, which says Only when you tap On my way, and each has a Preview and edit email link that opens its template. You can now choose when the visit reminder, the review request and the estimate and invoice reminders go out (the times described below stay the defaults), and pick one Send time for the reminders and review requests, shown in your workspace's time zone. Your Review link sits under the review request: paste it without https:// and Zaras adds it. Every change shows a short confirmation. Template previews list the links Zaras adds under Added automatically instead of inside the message, and visit confirmations now carry a calendar invite the customer can add with one tap. On my way is one button and one sheet: pick when you will arrive and tap Send. The email gives that time and, when it falls inside the visit's arrival window, the window too, and “Also text from my phone” added a text from your own number (since removed: On my way is email only). If no email could go out, the confirmation says why. All customer email and text templates have been rewritten to be shorter and clearer. Estimate and invoice emails show Viewed in the communications log once the customer opens them, the send-receipt option sits beside the button when you record a payment, and a contact with no lead source says so, with a tap to set it.
• Zaras now emails your customers for you at the usual moments: a thank-you when they approve an estimate, a confirmation when a visit is scheduled or moved, a reminder the evening before (around 5 PM your time), a thank-you when the job is completed, and a review request the next morning at 10 AM when you have added your review link. Estimate reminders go out 2 and 5 days after sending if it is not yet approved, and invoice reminders on the due date and 3 days later while a balance is open. Each one has its own switch under Settings, Communications, Customer notifications, on the web and in the Zaras app, and all start on. Scheduling or moving a visit shows a Notify customer box, ticked by default, to skip the confirmation for that one change. On my way now also emails the customer with an arrival time you pick (15, 30, 45 or 60 minutes, or none), and the visit shows that you are on the way. Invoice emails show a Pay button with the amount when you take card payments, or your how-to-pay instructions when you do not, and you get an email when a customer asks for changes to an estimate.
• Ten new help articles, for the help center and Zaras Assistant alike: Keep your account secure, Manage your profile and account, Keep your own to-do list with My Tasks, Talk with your team in Team Chat, See what happened on a record and across the workspace, Read your reports, Email templates and the communications log, Add custom fields to contacts, jobs, estimates and invoices, Choose your push and email notifications and What your customer sees on their estimate and invoice pages.
• Paying an invoice online: when your customer's card asks for an extra check with their bank, they now come back through app.zaras.ai/portal/payment-return, which takes them straight back to the invoice to show where the payment stands. The invoice link itself is no longer stored with the payment at Stripe. Opened on its own, that page asks them to open the invoice from the link in their email.
• Zaras has a new tagline: “Where the job lives” (in Spanish, “Donde vive cada trabajo”). It sits under the Zaras logo on sign-in, sign-up, onboarding and the About page, on the web and in the Zaras app, and in the app store listings. Nothing else changed.
• The link in a Confirm your email message now confirms only for the account it was sent to. Open it on a phone or computer where you are already signed in to that account, on the web or in the Zaras app, and it confirms on the spot. Signed out, it asks you to sign in first, and the sign-in confirms the address. Signed in to a different account, it shows which one you are in and offers Switch account. If you never made the account, This wasn't me removes it.
• New accounts get a few short setup emails in their first week, signed by our team, to help you get set up. To stop them, open Settings, then Preferences, and turn off Setup emails under Emails from Zaras, or use the link at the bottom of any of those emails, which opens app.zaras.ai/unsubscribe with one Stop setup emails button. Account emails, like sign-in codes and password resets, and emails about your jobs, estimates and invoices always arrive.

September 2026

• The Assistant is now called Zaras Assistant, on the web and in the Zaras app. Only the name changed: it is in the same places, it answers the same questions, and your conversation and limits are as they were.
• Help & feedback is a new place in both apps to report a problem or suggest something: on the web it is the last item in the sidebar, in the Zaras app it is on the More screen and under Settings. Write what happened, add up to three photos, and send. Zaras replies in the same ticket, and a dot on the item tells you a reply is waiting. Everyone in your workspace can see the workspace's tickets and add to them. You can open up to five tickets a day, two minutes apart. There is no limit on replying inside a ticket you already opened.
• The Zaras app's More screen no longer has a Diagnostics row. It opened a technical screen for checking offline sync, which was never meant for everyday use. Nothing you do in the app changes.
• Settings has a new About page on the web and in the Zaras app: it shows the version you are running and links to the privacy policy and terms. Sign-in and onboarding now carry the Zaras logo with our tagline.
• The guided tour lives on the Zaras app's Preferences page: open Settings, then Account, then Preferences, and choose Resume tour or Restart tour to take the tour again, or Show setup steps again to bring back the setup steps you hid. Once you have seen every part, a small link at the bottom of the page replays it.
• A new default role, Office, sits between admin and technician in every workspace, new and existing: it handles jobs, contacts, estimates, invoices, the calendar, customer messages and templates, approves timesheets and views reports, but cannot manage the team, settings, cost and profit or SMS setup. See Invite and manage your team.
• A short welcome tour now greets you the first time you open Home on the web: after Welcome to Zaras, it lights up each part of the sidebar in turn (Home, Work, Messages, Personal) and ends on Open Zaras Assistant, with a question already typed for you, which you send when you are ready. The Zaras app gets its own short welcome with a few pointers. Home also shows a Set up your workspace checklist: add your first customer, create your first job or estimate, invite your team, add your logo or email, set up card payments and get the app. It lists only the steps your role can do. Choose Remind me tomorrow to put it away for the day, or Hide checklist to put it away until you bring it back. To see the tour again, open Settings, then Preferences, and under Getting started choose Show me around. Show the setup checklist again brings back anything you hid. You can also ask Zaras Assistant. See What Zaras does and how it is laid out.
• You can now delete your account from Settings (Account, then Delete account), on the web and in the Zaras app. A workspace owner also gets Transfer ownership and Delete workspace under Settings, Company. A deleted workspace can be restored for 30 days. You can also ask for your account to be deleted at app.zaras.ai/delete-account, signed in or not. If you are no longer part of any workspace, Zaras now shows your options (restore, join an invitation, start your own workspace, or sign out) instead of signing you out.
• Confirming your email address: a reminder appears in both apps until the address on your account is confirmed, with a one-tap resend. Both apps also take the 8-digit code from the email on their own Confirm your email page (on the web it opens from Enter code on the reminder and the two-week screen, with Resend, Wrong email? and Back beside it), shows a short confirmation moment, and after two weeks asks you to confirm before continuing. Mistyped it? Wrong email? on the reminder fixes the address in one step and sends a fresh confirmation. Emails and invitations to your team wait until the address is confirmed.
• Invitations now travel as a single invite link. The invitation email points at app.zaras.ai/invite/…, and opening that link on a phone or tablet takes you straight into the Zaras app, where you can see who invited you and join the workspace without retyping anything (once the app is in the stores). On a phone the web app points you to the app and still lets you continue in the browser, a tablet gets the web pages with a banner pointing to the app, and a link your mail app cut short now lands you on sign-up instead of a “not found” page, whether or not you have the app installed.
• Simpler default roles: a new workspace now starts with owner, admin and technician. The dispatcher role is no longer created for you. It differed from technician by two permissions, which made the two hard to tell apart while setting up a team. Existing workspaces are unchanged: a workspace that already has a dispatcher role keeps it. In a new workspace, a dispatcher is a custom role with exactly the capabilities you pick. See Invite and manage your team.
• Navigation was regrouped: on the web the sidebar's first section is now Work, Messages starts with Team Chat, and Personal holds My Tasks and Zaras Assistant. The Zaras app's More screen follows the same Personal, Messages and Time & Team groups. Data Import now shows for anyone who can change either business or financial settings (#631).
• Zaras Assistant's answers show bold text and lists on the web and in the app, and saying hello gets a greeting back rather than a list of topics (#630).
• A workspace with one member now works on its own: team screens step aside, Team Chat reads Notes, your hours are approved as they are recorded, and new visits are assigned to you. Sending your first invitation brings every team tool back (#628). See Working on your own.
• New help articles: Your first job, start to finish and Install the Zaras app and sign in.
• Zaras Assistant arrived: press ? on the web app (or open it from the sidebar) to ask about your jobs, estimates, invoices, contacts and calendar, with links straight to the records it read. It has its own full page at Zaras Assistant, and the Zaras app has an Zaras Assistant tab.
• The "update available" banner in the Zaras app is now a snooze: dismissing it hides it for a while instead of for good, and an update never interrupts an upload in progress (#624).
• A round of layout and behaviour fixes brought the Zaras app's screens in line with the web app (#623).
• Onboarding was rebuilt, attachments can be shared from a record and cope with slow uploads, signing out clears the app properly, and long text fields (notes, instructions, descriptions) grow to fit what you type (#622).
• Record color is now set from the calendar rather than the create forms, the contact counters open a drilldown, the SMS inbox shows a clearer "not available yet" screen while two-way SMS is in pilot, and on Android the app keeps clear of the phone's own bottom controls (#620).