Can I text customers from Zaras?
Not available yet. This article describes work that is not live in the app, and it is here so you can see what is coming.
No. Texting customers from Zaras is not available yet. Your customers hear from Zaras by email. See Which emails does Zaras send to customers?
Open SMS Inbox
Open SMS Inbox in the sidebar on the web, or under More in the app.
What you see
The screen says Two-way SMS is not available yet. Press View communications log, or tap it in the app, to open the Communications Log. It lists the emails your team sent to customers, and whether each one arrived.
Who can do this
Opening SMS Inbox needs Send & read messages. Owners, admins and office hold it by default. Others ask an owner or admin under Settings → Team & roles → Roles.