Start your free trial

The agreement that governs use of the platform.

EffectiveNovember 5, 2026

1Agreement to terms

By accessing or using Zaras (the "Service"), operated by ZARAS AI LLC ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. If you use the Service for a business, you accept these Terms for that business and confirm you have authority to do so. Our Privacy Policy explains how we handle personal information.

2Description of service

Zaras is a cloud-based field service management platform that provides scheduling, dispatch, customer management, estimates, invoicing, reporting, and communication tools for trades businesses. The Service includes our web application, the Zaras mobile app for iOS and Android, and the Zaras Assistant and other AI features. The Service is offered in the United States only.

3Eligibility & accounts

Age. You must be at least 18 years old to create an account or use the Service.

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized use.

Workspaces. A business's workspace is controlled by its owner. The owner decides who is invited, what members can see and do, and is responsible for members' use of the workspace. Work a member records in a workspace belongs to that business.

4Acceptable use

You agree not to misuse the Service, including but not limited to:

Automated access. The Service and our websites are for people who run or work in a trades business and for the customers they serve. Except for public search engines and the crawlers our robots.txt allows, you may not use a robot, spider, scraper, crawler or any other automated means to access the Service or our websites, or to copy, extract, mine or collect their content, data or structure. You may not avoid, disable or get around a rate limit, a captcha or any other measure that protects the Service, including by using proxies, VPNs, several accounts or changed identifiers to do it.

Competitors. You may not use the Service to build, train, test or benchmark a product or service that competes with Zaras, or to copy its features, screens, words or data. If you work for or on behalf of a competitor of Zaras, you may not access the Service without our written permission.

Heavier than a person. We may slow down, suspend or close an account, a workspace or a connection whose use of the Service is materially heavier than a person's or appears automated, and we may block traffic that we reasonably believe breaks this section.

Objectionable content. You may not use the Service, including team chat, messages, notes, photos, and anything you send to customers, to post or send content that:

Reporting. To report objectionable content or abusive behavior, email support@zaras.ai. We act on every report within 24 hours, which can include removing the content and suspending or terminating the account that posted it. Workspace owners and admins can also remove a member from their workspace at any time.

5Pricing & payments

Plans. Zaras is a paid service with monthly plans. Each plan's price and number of users are shown on our pricing page and at checkout before you pay, in US dollars. You choose, change and cancel a plan only in the Zaras web app at app.zaras.ai; the mobile apps do not sell plans.

Monthly renewal. When you choose a plan, you authorize us to charge the card you add, through our payment processor Stripe, the plan's price plus any tax on the same day each month until you cancel. We show the price and how to cancel before you confirm, and we email a receipt for every charge. A move to a larger plan takes effect at once and we charge the difference for the rest of the month; a move to a smaller plan takes effect at your next renewal.

Taxes. Prices do not include taxes. Where the law requires it, we add sales tax or a similar tax and show it before you pay.

Price changes. If the price of your plan goes up, we email the account owner at least 30 days before the new price applies, and it applies only from your first renewal after that. Cancel before then and you will not be charged it.

Businesses that joined while Zaras was free. If your business was created in Zaras before November 5, 2026, Zaras stays free for it for 12 months from November 5, 2026. We email the account owner on November 5, 2026 and again at least 30 days before the free year ends. You will not be charged unless you choose a plan. If no plan is chosen when the free year ends, the workspace locks as described in section 6.

Accepting payments. If your business accepts payments from its customers through Zaras, payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By accepting payments through Zaras, you agree to the Stripe Services Agreement, as Stripe may modify it from time to time, and you authorize us to share information about you and your transactions with Stripe. As a condition of Zaras enabling payment processing services through Stripe, you agree to provide us accurate and complete information about you and your business, and you authorize us to share it and transaction information related to your use of the payment processing services provided by Stripe.

6Trial, cancelling and refunds

Free trial. A new business gets a free trial of 14 days, with no card needed. The trial ends at midnight at the end of its 14th day in your business's time zone. You can choose a plan at any time; if you choose one during the trial, your first charge comes when the trial ends. Each business gets one trial.

Cancelling. The account owner can cancel a plan at any time at app.zaras.ai or by emailing support@zaras.ai. Cancelling stops the next charge. Your workspace stays open until the end of the month you paid for, then it locks.

Refunds. We do not refund part of a month. If we end a paid account without cause, we refund the unused part of the month you paid for. A charge made in error is refunded. Nothing in this section limits a refund the law gives you.

Failed payments. If a monthly charge fails, you have 7 days to add a working card while we retry it; on day 8 the workspace locks. The unpaid charge is not forgiven: we charge it in full as soon as a working card is added, and the workspace unlocks once it goes through. If the next month's charge fails too, the workspace locks at once.

The lock. A workspace locks when its trial ends without a plan, when a cancelled plan's paid month ends, after a failed payment as above, or when a free year under section 5 ends without a plan. While it is locked nobody can use the app's features, but anyone can sign out, delete their own account (section 12) and contact us; the owner can export the workspace's data; and your customers can still open and pay the invoices you already sent them. Nothing is deleted for 180 days unless the owner deletes the workspace (section 12). Choosing a plan at app.zaras.ai (or, after a failed payment, paying the unpaid charge) unlocks everything as you left it.

Deletion after 180 days. A workspace locked for 180 days is permanently deleted, with no restore period, after at least three emails to the owner starting 30 days before. What we keep after deletion is the same as when an owner deletes a workspace (section 12). After deletion your customers' invoice and payment links stop working.

7Communications from Zaras

By creating an account, you agree that we may email you at your account's address about your account, getting set up and what's new in Zaras. Every email about getting set up or what's new has an unsubscribe link. Emails about your account itself, such as sign-in, security, your trial, your plan, receipts, failed payments, price changes, a locked workspace's coming deletion and changes to these Terms, continue while you have an account.

8SMS/text messaging terms

By providing a phone number when using the Service, whether as a business account holder or as a customer whose information is entered into the Service, you may receive service-related text messages sent through the Service. These messages may include:

Consent. End-user customers of businesses using Zaras consent to receive SMS messages when they provide their phone number during the service engagement process. Consent is collected by the business through an opt-in disclosure presented during service intake, which includes the following language:

"I agree to receive automated SMS messages from [Business Name], including appointment reminders, job updates, and service communications. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. View our Privacy Policy & Terms of Service."

Businesses using Zaras are responsible for collecting proper consent from their customers before sending messages through the Service.

Message frequency. Message frequency varies based on service activity, such as the number of scheduled appointments, pending estimates, or active jobs associated with the customer's record.

Message and data rates. Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-out. You may opt out of text messages at any time by replying STOP to any message. You may also text CANCEL, END, QUIT, UNSUBSCRIBE, or OPTOUT. After opting out, you will receive a single confirmation message and no further texts will be sent. Opting out of SMS notifications does not cancel any underlying service agreement.

Help. Reply HELP to any message for assistance. You will receive a reply with support contact information. You may also contact us directly at support@zaras.ai.

No sharing. We will not share mobile contact information, opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

Carrier liability. Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and compatibility with your device.

9Data & content

You retain ownership of all data you submit to the Service ("Your Data"). You grant us a limited license to host, store, and process Your Data solely to provide the Service. We will not sell or share Your Data with third parties except as necessary to operate the Service.

Your customers' data. For personal information about your customers that you put into the Service, you are the "business" or "controller" and we are your "service provider" or "processor" under applicable US privacy laws. We process that information only to provide the Service to you and on your instructions, including these Terms and your use of the Service. We do not sell or share it, and we do not retain, use, or disclose it for any other purpose, or combine it with personal information we receive from others, except as those laws permit. We require our service providers to protect it, and we will help you respond to requests from your customers to access, correct, or delete their information.

Your responsibilities. You are responsible for the data you put into the Service and for having the rights, notices, and consents the law requires to collect it and to contact your customers through the Service, including by text message (section 8) and email.

We may use combined, anonymous data that can't identify you, your business, or anyone else to keep the Service running and make it better.

10AI features

The Zaras Assistant and other AI features generate answers and drafts automatically, using an outside AI provider (see our Privacy Policy). AI output can be incomplete, out of date, or wrong. Review it before you rely on it, act on it, or send it to a customer. You are responsible for what you send, charge, or decide using AI output. AI output is not legal, tax, accounting, or safety advice. As between you and us, you own the output generated from Your Data, to the extent we have any rights in it.

11Service availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance or due to factors beyond our control.

12Termination & deletion

Either party may end this agreement at any time. When it ends, your right to use the Service ends. You end a paid plan by cancelling it (section 6); a locked workspace is deleted only after the 180 days in section 6.

Deleting your account. Any user may delete their own account at any time, in the web or mobile app at Settings → Account → Delete account, or at app.zaras.ai/delete-account. If you are a member of a workspace someone else owns, or you have no workspace, you are signed out immediately and the deletion cannot be undone. If you are your workspace's only member and its owner, your account and the workspace are locked together and can be restored within 30 days; after 30 days, both are permanently deleted. Work you recorded for a business stays with that business and keeps showing your name, marked "(Former)". A workspace owner must first transfer ownership or delete the workspace if it has other members.

Deleting a workspace. An owner may delete the workspace. It is locked immediately, and the owner may restore it within 30 days; after 30 days, Your Data in that workspace is permanently deleted. Deleting a workspace also cancels its plan; section 6 applies to any month already paid for.

What we keep. After deletion we keep only the records described in the retention section of our Privacy Policy: billing records for 7 years, Stripe identifiers needed for tax reporting and payment disputes, security logs and consent records. Deleted data ages out of our backups.

We may suspend or end your access if you materially breach these Terms, including section 4, or if the law requires it.

13Disclaimer of warranties

THE SERVICE, INCLUDING AI OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NOT BE LOST.

14Limitation of liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Service. Our total liability shall not exceed the greater of (a) the fees you have paid us in the twelve months preceding the claim or (b) one hundred U.S. dollars ($100).

15Indemnification

You will defend, indemnify, and hold harmless the Company and its members, officers, and employees from any third-party claim, and the resulting losses and costs (including reasonable attorneys' fees), arising from Your Data, your messages to your customers (including any failure to obtain consent required under section 8), your use of AI output, or your breach of these Terms or the law.

16Governing law & disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Informal resolution first. Before starting any proceeding, you and we agree to try to resolve a dispute informally for 30 days, starting when one side emails the other a written description of it (to us at support@zaras.ai).

Any dispute will be resolved exclusively in the state courts located in Orange County, Florida, or the United States District Court for the Middle District of Florida, and both parties consent to their jurisdiction and waive trial by jury.

17Mobile app stores

These terms apply if you download the Zaras mobile app from the Apple App Store or Google Play:

Questions, complaints, or claims about the app go to ZARAS AI LLC, a Florida limited liability company, at support@zaras.ai, or by mail at 14 E Washington St, Suite 500, Orlando, FL 32801, United States.

18Changes to terms

We may update these Terms from time to time. We will tell you of material changes by email or in the app before they take effect. A change to the price of your plan follows section 5. A change never takes away a month you have already paid for, or the free year in section 5 from a business it covers. Continued use of the Service after a change takes effect means you accept it.

19General

These Terms, with the Privacy Policy, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, acquisition, or sale of assets.

20Contact

Questions about these Terms? Contact ZARAS AI LLC at support@zaras.ai, or by mail at 14 E Washington St, Suite 500, Orlando, FL 32801, United States.