How can we help?
Find an answer, ask our virtual guide or contact the team.
Chat with Zaras
24/7Our virtual guide can help with Zaras, pricing and getting started.
Ask for a real person any time.
Call Zaras
24/7Speak with our virtual guide.
Calls only, no texts.
8am to 8pm, your local time
Chat or call at any hour, or request a callback. Anything that needs the team gets a reply by email within 24 hours, seven days a week.
Questions people ask.
Getting started
How do I get started?
Create an account, add your crew and your jobs, then run your first day. The Help Center walks through each step.
Do you move my data over from my old system?
You can bring it over yourself in a few minutes. On the web, Data import brings in your customers, jobs, estimates, invoices and payments from the app you use now or a spreadsheet, and it reads PDFs and photos too. See how switching works. If a file won't come in, tell us in chat or at support@zaras.ai and we'll help.
Do you train my office staff and techs?
Each person learns their own view: the office on the web, crews in the field app. The Help Center has a guide for every part of it, and chat or the phone line picks up whatever it doesn't cover.
What does it cost?
14 days free, no card. Then a plan sized by your team: Solo $39, Crew $79 or Company $149 a month, with everything included on each. Pricing lists what's included.
When you need help
Can I talk to a real person?
Yes. Just ask in the chat, any time. A real person from our team picks it up, right there in the chat or by email within 24 hours, seven days a week.
What if something breaks in the middle of a job day?
Start with chat or the phone. Both answer at any hour. Anything that needs the team gets a reply within 24 hours, seven days a week.
Can I get help before I sign up?
Yes. Everything on this page is open to anyone, signed up or not. Whether Zaras fits your business and how to set it up are the usual questions.
Do you have a Help Center or docs?
Yes. The Help Center has step-by-step guides for every part of Zaras, open to anyone, no sign-in needed. For anything it doesn't cover, chat is the fastest path to an answer.
Can I export my data?
Yes. Email support@zaras.ai from the address on your account and we send your customers, jobs, estimates, invoices and payments as spreadsheets. There is no export button in the app yet, so this is the way to get a full copy. Our privacy policy lists what is kept after you delete your account or workspace, and for how long.