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What can each team role do?

WebZaras app1 min readUpdated October 18, 2026

Each member's role sets what they can see and do. Zaras has four built-in roles, and you can create your own.

The built-in roles

  • Owner: every capability. The role can't be given to someone else. Ownership moves only by transferring it.
  • Admin: every capability.
  • Office: the five work capabilities, plus Send & read messages, Manage templates, Approve timesheets and View reports.
  • Technician: jobs, contacts, estimates, invoices and the calendar only.
The Roles tab on the web: the list of roles on the left, and the selected role's Permissions switches on the right
Web — Select a role on the Roles tab to see what it can do.
The Roles tab in the Zaras app: Create a role above the list of roles and their member counts
Zaras app — Each role is listed on the Roles tab.

Office can't manage the team, roles or settings, see cost and profit, or set up SMS.

Can a technician see prices?

Yes. Technicians create and edit estimates and invoices, so they see prices and totals. Unit costs, margins and labor cost need View cost & profit, which only owners and admins hold by default.

What you see

Each member's row shows their role on Team & roles. An older workspace may also show a Dispatcher role: the Technician set plus Send & read messages and Manage templates. Built-in roles can't be deleted.

Who can do this

Changing what a role holds needs Manage roles, held by owners and admins: see Change a team member's role.