Refund a card payment

The owner can refund a card payment from the invoice, in full or in part. The money goes back to the customer's card through Stripe, and the customer is emailed.

Refund a payment

1. Open the invoice and press the card payment in its payments list.
2. In Payment details, press Refund payment.
3. To refund part of it, change the Refund amount.
4. Optionally add a Reason.
5. Confirm with the refund button, which names the amount.

What you see

A toast confirms the amount went back to the customer's card, usually within 5–10 business days. The payment reads Refunded, or Partially refunded for part of it. A paid invoice reopens: This invoice will change from Paid back to Open.

Refund is missing or refused

• A cash or check payment you recorded by hand has no refund. Void it instead.
• This payment is under dispute. Stripe holds it until the dispute closes, so it cannot be refunded.
• Your Stripe balance can't cover this refund yet, so nothing was refunded. Try again once the funds have arrived.
• You're offline. Refunds need a connection so Stripe can confirm the money went back.

Who can do this

Only the workspace owner, with Manage invoices. Admins and others ask the owner.