Respond when a customer asks for changes

Make the change, send the new version, then mark the request addressed. Marking it addressed clears the note and emails nobody.

The customer asked from their estimate page instead of deciding. You got an email, and the estimate shows Customer requested changes under Needs attention. It stays Sent meanwhile.

Respond to the request

1. Open the estimate and read the note under Needs attention.
2. Edit the wording, or create a revision to change pricing.
3. Press Send estimate on the new version, or tap it in the Zaras app.
4. Back on the request, press Mark addressed, or tap it in the app.

What you see

The request leaves Needs attention, and the timeline records Change request marked addressed. On the web, Customers asked for changes on Home counts the requests still open.

Who can do this

Responding needs Manage estimates. Owners, admins, office and technicians hold it by default. Others ask an owner or admin under Settings → Team & roles → Roles.