Change a team member's role

WebZaras app1 min readUpdated October 18, 2026

Change a member's role from their row on Team & roles. The new permissions apply at once.

Change a role

  1. Open Settings → Team & roles.
  2. Press Change role on the member. In the Zaras app, tap the member first.
  3. Pick the new role.
  4. Check what the member Gains and Loses.
  5. Confirm with Change role.
The Change role dialog with Office chosen for a technician: the role list, then What changes for Sam listing the four capabilities gained
Web — Review permission changes before confirming.
The Role & permissions card of an opened team member in the Zaras app: their role, Technician, with Change role beside it
Zaras app — Tap the member, then Change role.

What you see

The member's row shows the new role. Zaras doesn't email or alert them about it. Nothing changes — both roles grant the same capabilities. means the two roles match, so nothing moves.

A role is greyed out

The reason shows on the role:

  • The Owner role can't be assigned: ownership moves only by transferring it.
  • That's your own role — you can't assign it.
  • You don't manage this role: it is at or above your own.

Who can do this

It needs Manage roles, held by owners and admins by default. Others ask an owner or admin under Settings → Team & roles → Roles.