Void a payment

Choose Void payment for the payment on the invoice, give a reason, and confirm. The payment stops counting toward the balance, and the customer is not told.

Void a payment

On the web:

1. Open the invoice and find the payment in its payments card.
2. Point at the payment's row and press its three-dot button.
3. Choose Void payment.
4. In Void payment, give an optional Reason, then press Void payment.

An older payment is in the Payment ledger: press View all, then Void on its row.

In the Zaras app:

1. Open the invoice and tap the payment's row.
2. In Payment details, tap Void payment.
3. Give an optional Reason, then tap Void payment.

What you see

Payment voided confirms it. The row stays in the ledger as Voided and can't be un-voided. If it settled the invoice: This invoice will change from Paid back to Open.

A receipt already emailed is not recalled. Recorded the wrong amount? Void it, then record the payment again.

Void is refused

• Card payments are refunded, not voided — the customer's money is in your account.
• This payment was refunded and cannot be voided.
• This payment is already voided.

Who can do this

Voiding needs Manage invoices. Owners, admins, office and technicians hold it by default. Others ask an owner or admin under Settings → Team & roles → Roles.