What does each role and capability mean?

Your role decides what you can see and do. Each role is a set of capabilities. For the short version, see What can each team role do?

Can a technician see prices?

Yes. Every role sees the prices on jobs, estimates and invoices. Unit costs, margins and labor cost need View cost & profit, which owners and admins hold by default.

Roles

• Owner: created the workspace and holds every capability, at the top of the hierarchy. The role can't be renamed, edited, deleted or given to anyone else.
• Admin: every capability. It differs from Owner only in hierarchy.
• Office: the five work capabilities plus Send & read messages, Manage templates, Approve timesheets and View reports. No team, roles, settings, cost and profit, or SMS setup.
• Technician: the default for a new member, with the five work capabilities only. No settings, reports, Communications Log or templates.
• Custom roles: an owner or admin picks the capabilities and places the role in the hierarchy.

The five work capabilities are Manage jobs, Manage contacts, Manage estimates, Manage invoices and Manage schedule.

Every workspace has Owner, Admin, Office and Technician. Some older workspaces also keep a Dispatcher role: the work capabilities plus Send & read messages and Manage templates. It can be edited, not deleted.

A new custom role starts with the work capabilities its creator holds. Roles change under Settings → Team & roles → Roles.

Capabilities

• Manage jobs: Create, edit, and delete jobs and their line items.
• Manage contacts: Create, edit, and delete contacts.
• Manage estimates: Create, edit, and delete estimates.
• Manage invoices: Create, edit, and delete invoices.
• Manage schedule: Schedule and move visits and assign team members.
• Invite team members: Invite people to the workspace and manage pending invitations.
• Remove team members: Remove people from the workspace (only from roles below their own).
• Manage roles: Create and edit roles, and change which role a member has — for roles below their own.
• Manage pay rates: See and change team members' pay rates.
• Approve timesheets: Review, approve, and deny other members' timesheets.
• Send & read messages: Text customers and see the email and SMS history on jobs. (two-way SMS is not available yet)
• Set up SMS: Connect the business text-message number and delete conversations. (not available yet)
• Manage templates: Edit the email and text templates sent to customers.
• Manage business settings: Business info, branding, client portal, PDF templates, scheduling settings, and contact imports.
• Manage financial settings: Price book, tax rates, payment terms, document numbering, online payments, and custom fields.
• View reports: Open Reports — revenue, jobs, and team. Cost and margin figures also need "View cost & profit".
• View cost & profit: See unit costs, margins, and labor cost, and record job expenses.