Why does my estimate say Expired?

WebZaras app1 min readUpdated October 18, 2026

Its valid-until date passed before the customer decided, so they can no longer approve it. Extend the date and resend it, record a late decision, or send a revision.

Extend and resend it

Press Extend & resend on the web, or tap Extend & Resend in the Zaras app.
In Extend estimate, pick a new Valid until date.
Press Extend & resend, or tap Extend & Resend in the app.

The Extend estimate dialog: a note that the estimate has expired, a new Valid until date, and the Extend & resend button — Web — Pick a new Valid until date. Extend & resend sends it again.

The Extend estimate sheet in the Zaras app: the expired note, a Valid until date, and Extend & Resend — Web — Pick a new Valid until date. Extend & resend sends it again.

What you see

The estimate goes to the customer again with the new date, and they can approve it.

Other ways out

Record decision logs a late answer, marked Decision recorded after the estimate expired.
Create revision starts a fresh draft with new pricing.

A sent estimate past its valid-until date on the web: the Expired status, Record decision and Extend & resend at the top, and Estimate expired without a decision under Needs attention — Web — An estimate that ran out of time with no answer.

A sent estimate past its valid-until date in the Zaras app: the past-date notice, with Record decision and Extend & Resend — Web — An estimate that ran out of time with no answer.

If Record decision isn't offered, extend the estimate or send a revision instead.

The date is refused

It says Date must be today or later. Pick today or a later day.

Who can do this

Extending needs Manage estimates. Owners, admins, office and technicians hold it by default. Others ask an owner or admin under Settings → Team & roles → Roles.