Why is my account locked?

Zaras locks a business when it has no active plan. Nothing is lost: your customers, jobs, estimates and invoices are kept, and your customers' pay links keep working. A locked business's data is kept for 180 days from the day it locks.

Why it locked

Your business can lock for these reasons:

• The 14-day free trial ended and no plan was chosen.
• A plan was cancelled, and its last paid period ended.
• A plan payment failed and was not fixed in time.
• A plan was paused.

If your subscription payment fails, we retry it for up to 2 weeks and show a notice in the app. If it's still unpaid after 7 days, access locks until the payment succeeds. If a payment fails two months in a row, access locks right away.

Unlock it

Owners and admins who open Zaras on the web land on Billing, which says why the business locked.

• If a payment failed, press Pay now and pay the open invoice on the Stripe page that opens. Zaras opens again once the payment goes through. If no invoice is open, your Stripe billing page opens instead.
• Otherwise, pick a plan under Choose your plan, press the button that reads Continue with your plan's name, and pay on the card page that opens. Only the plans with room for your team are shown; Compare plans lists every plan.
• If a smaller plan would fit without some of your pending invitations, press Review invitations on Billing and cancel the ones you no longer need. This works while the business is locked.

In the Zaras app, the lock screen's "Choose a plan at zaras.ai" link opens the web app's Billing page in your browser, because plans are chosen only on the web. Prices are in What Zaras costs.

What you can still do

• Press Export my data to save a copy of your data (owners and admins). On the web it sits at the bottom of Billing; in the Zaras app it is in the lock screen's Account menu.
• Press Contact support to reach Zaras. Owners and admins find it on Billing; everyone else finds it in the lock screen's Account menu, on the web and in the Zaras app.
• Open the Account menu, then choose Sign out or Delete my account. See Delete your account.

What you see

After you pay, Billing confirms the payment and Zaras opens again. The plan can take a minute to show; if Billing can't confirm it yet, wait a minute and press Check again.

Technicians, office staff and other roles see that access is unavailable and who restores it: the account owner.

Who can do this

Only the business owner or an admin can choose a plan. Everyone else is asked to contact the owner.