Communications
Email, SMS, team chat and Zaras Assistant
6 articles · part of Messages, chat and assistant
- Check whether a customer got your emailFind the email in the Communications Log. Its Status says whether it arrived. If it bounced, fix the customer's address and send the document again.
- Edit an email templateOpen Email templates in settings, pick a template, and edit its Subject and Body. Emails already sent keep their old wording.
- Email templates and the Communications LogZaras emails your customers from your business name: some when your team sends them, most on their own. Pick what you need:
- Choose where customer replies goCustomer replies go to The business email unless you choose otherwise. With no business email set, they go to whoever sent the email.
- Turn a customer email on or offEach automatic customer email has its own switch under Customer notifications. Off stops it for every customer, and the email list names them all.
- Which emails does Zaras send to customers?Zaras sends thirteen kinds of customer email, all under your business name. Most go out on their own, but the documents go out only when your team sends them.