Sign in after losing your phone with two-factor on

Use one of your backup codes in place of the authenticator code. It signs you in and turns two-factor off, so set it up again straight away.

Sign in with a backup code

1. On the code screen, press Use a backup code.
2. Enter one Backup code.
3. Press Use code.

What you see

Your backup code worked. Two-factor has been turned off — set it up again to stay protected. Then turn on two-factor sign-in with your new phone.

You have no backup codes

Ask the workspace owner to press Reset two-factor on your row in Settings → Team & roles. You then sign in with your password and set two-factor up again.

The owner can't reset it

• You can't reset your own two-factor.
• The workspace owner's two-factor can't be reset. A locked-out owner emails support@zaras.ai from their sign-in address.
• A member who also belongs to another workspace can't be reset from the row. They sign in with a backup code instead.

Who can do this

Backup codes work for every member. Only the workspace owner can press Reset two-factor.