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What does my customer see on their invoice page?

Client portal1 min readUpdated October 17, 2026

The invoice page shows the items, Invoice total, Paid to date, Balance due and the payments made. With online payments on, a balance due gets a "Pay" button.

Paying online

They can lower the Payment amount to pay part of the balance.
If their bank asks them to confirm, they come back to a Zaras page that finishes the payment.
Paid after the invoice closed, or more than the balance? The page says the money is being returned.

A partly paid invoice as the customer sees it with online payments on: the Balance due card with the Payment amount box and the Pay button — What the customer sees — With online payments on, the customer can change the Payment amount, then press Pay.

With online payments off

Your instructions show under How to pay instead.

A partly paid, overdue invoice as the customer sees it: the line items and summary, and a Balance due card with the invoice total, paid to date, the overdue date, View PDF and Download PDF — What the customer sees — A partly paid invoice with its balance due. This workspace has online payments off, so there is no pay button.

When there is nothing to pay

A void invoice says no payment is due.
An expired link asks them to contact you for an updated one.

Check it yourself

Press Customer preview on Online payments in Settings. In the app, tap View customer preview.

Who can do this

The customer needs only the link. Card payments need online payments connected.