General
Email, SMS, team chat and Zaras Assistant
21 articles · part of Messages, chat and assistant
- What can Zaras Assistant answer?Zaras Assistant answers questions about your records and about using Zaras, from what your role can already see. It only reads: it never creates, edits, sends or deletes anything.
- Can I text customers from Zaras?Not available yetNo. Texting customers from Zaras is not available yet. Your customers hear from Zaras by email. See Which emails does Zaras send to customers?
- Where is the reply to my ticket?Zaras replies inside the ticket, under Help & feedback, and emails the reply to the person who sent it. To send a ticket, see Get help from Zaras.
- Why did Zaras Assistant stop answering?Zaras Assistant stops when a question limit is reached, an answer takes too long, or the connection fails. Your question and draft are kept.
- Get help from ZarasTo reach the Zaras team, send a ticket from Help & feedback. The team replies in that same ticket.
- Glossary of statuses, roles, permissions and report metricsEach status, role and report figure Zaras shows has a short meaning here. Statuses are set by actions, never typed in. Pick the record or screen you are looking at:
- What do job and visit statuses mean?A job's status tracks the whole piece of work, and each visit has its own status too.
- What does each report figure mean?Each report figure carries the definition below, as Zaras shows it.
- What does each role and capability mean?Your role decides what you can see and do. Each role is a set of capabilities. For the short version, see What can each team role do?
- What do timesheet and task statuses mean?A timesheet entry's status says whether its hours count. A task's place says when you plan to do it.
- How Zaras Assistant worksZaras Assistant answers questions about your workspace and about using Zaras. It never changes your records. Pick what you need:
- How the trial worksInvite your team and try every Zaras feature free for 14 days. No credit card is required. Choose a paid plan to continue after your trial.
- Is Zaras down?If Zaras is down, the bar at the top of the screen says Can't reach Zaras right now. It keeps retrying and picks up when Zaras is back.
- How long does Zaras Assistant remember a conversation?A conversation stays on the device you are using, and clears itself after 24 hours without a message. Your teammates and your other devices never see it.
- How do I open Zaras Assistant?Choose Zaras Assistant under Personal in the sidebar on the web, or tap More, then Zaras Assistant in the app. It opens beside whatever you are looking at.
- Why does it say someone else changed this record?Someone saved the same record while you were editing it, so Zaras did not save your change. Their change stays, and your edits stay on screen.
- What does Zaras connect to?Zaras connects to Stripe for card payments and sends your schedule to Google, Apple or Outlook Calendar. It does not sync with QuickBooks or other accounting software, and reports and records have no export yet.
- What Zaras costsZaras has three plans, sized by your team. Each business starts with a 14-day free trial: see How the trial works.
- Why did a change fail to save?A change you made couldn't reach Zaras, so it isn't saved yet. Zaras keeps it until you press Retry or Discard.
- Why is my account locked?Zaras locks a business when it has no active plan. Nothing is lost: your customers, jobs, estimates and invoices are kept, and your customers' pay links keep working. A locked business's data is kept for 180 days from the day it locks.
- What's newThe most recent changes, newest first.