Field Implementation Lead
Customer accounts · on-site visits, feedback loops
About the role
You'd run on-site visits with customer accounts: training dispatchers, sitting in trucks and carrying what you see back to the product team.
Responsibilities
- Lead on-site visits with customer accounts (about one week in four on the road).
- Train dispatchers and technicians. Document what worked.
- Carry what you see in the field back to the product team.
- Track how accounts settle in and what slows them down.
Basic qualifications
- 5+ years in implementation, ops or customer-facing field work.
- Comfort inside a trade business (HVAC, plumbing and the like).
- Willingness to travel about one week in four.
- You write clearly. Most of this job's output is written.
Preferred skills and experience
- Background in the trades or in field operations.
- Built or run a dispatcher training program.
- Comfort reading product analytics.
- You write things down without being asked.
About Zaras
Zaras builds software for the trades: scheduling, estimates, invoices and payments on one job record. The team is small and spends real time in the field. There's no management layer to hide in, so everyone ships.
Zaras is an equal opportunity employer.
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